Privacy Notice

Active Health Technologies LLP. including but not limited to its affiliates, business partners, licensees, subsidiaries and divisions (collectively, the “Company,” “we,” “us,” “our "and “Active Wellness”) value your confidence in us and respect your privacy. We have prepared this Privacy Notice to describe our policies and practices for safeguarding the personal information you provide to us, or which we obtain about you, through our services that link to this Privacy Notice. Our services include our websites, newsletters, mobile applications, reference tools, sponsored content, services and products by partner companies, continuing medical education and communications around the delivery of Personal Health Services that is whole of life care support services across the continuum of care (hereinafter referred to as the “Services”). This includes but is not limited to managing and storing data to deliver the services and communicate with the consumer.

Your personal information is controlled by Active Health Technologies LLP., an Indian company with its Office at # 601, T-11, The Close South, Nirvana Country, South City -2 Gurgaon, Haryana. Irrespective of the country in which you reside or from which you supply personal information, you authorize us to use / display your personal information in India and any other country where the Company operates.

POLICY ON INFORMATION COLLECTION & USE

Personal Information

One of our primary goals in collecting information from you includes but is not limited to give you a meaningful, enjoyable and customized experience to you around the healthcare ecosystem while using our Services and to allow us to develop new products and services that are relevant to you. Your personal information also allows us to provide focused and personalized meaningful specific services and features that are likely to meet your health delivery and healthcare services across the continuum of care from wellness to Chronic Disease management needs and preferences, and to customize our Services to make your online experience more rewarding and satisfying.

  1. Information collection and use.

Active Wellness is the sole owner of the information collected on the Websites. We will not sell, share, transfer or rent any personal information to others in ways different from what is disclosed in this Privacy Policy, the Terms & Conditions and the Terms of Use. Active Wellness collects information from you on the "Sign Up" and "Registration" pages ("Profile Pages") of the Websites when you create an account and further when you create the Personal Profile for healthcare interactions with the system and with providers for availing the bouquet of the services. Active Wellness reserves the rights to collect, disseminate, analyze aggregate sell or otherwise disclose non-personal information provided by you.

  1. Registration.

During the collection of information on the registration process and at the Profile Pages on the Websites, you are required to provide your applicable contact information (such as name, physician license information, e-mail address and the like). A mobile verification code and registration number is used to confirm your identity. An electronic signature creation will require submission of data that will be used to generate your unique ID besides generating for the providers e-signatures. An email address is also used to contact you about the materials and information on the Websites. When the Websites request for the confirmation of your identity, the Websites will clearly indicate the purpose of the inquiry before such information is requested. In the case of professional information, professional information provided by you to us will be authenticated against a third party provider. Professional information shall include but not limited to physician license number, details regarding qualifications and specialties and the like for all types of Providers, from all system and branches of healthcare delivery including but not limited to Allied healthcare and Alternative Medicine Providers stand alone or working in groups and hospitals, labs, other healthcare delivery facilities..

  1. Personal Profile of Doctors and Health Care Providers.

Pursuant to registration as a doctor or a health care provider on the Website, you may be required to provide additional information that is required for display to the persons who are looking for providers like you. This includes but is not limited to your personal profile describing your name, specialty, contact information, professional information and credentials about you, such as your degree, specialty, license number, medical or other graduate school and year of graduation in order to provide viewers  with content that is tailored to your practice and interests, professional experiences, academic background, biography and the like. Your personal profile shall be available for viewing by other registered participants of Active Wellness and consumers and will be considered non-confidential and non-proprietary. Providing additional information in your personal profile beyond what is required at registration is entirely optional and can be altered or removed by you at any time.

  1. Personal Profile of Consumers / Patients.

Pursuant to your registration as a provider you get a consumer account as a consumer of health care service on the Website consumer portal. You may be required to provide additional information that is required for determining what is your health state and then using the intelligence give you an output and also provide you with a health management platform to help in managing your. This includes but is not limited to your personal profile describing your personal and family health details and also credentials, social and Medical history and the like. Your personal health profile shall be available for viewing by the persons who you authorize to access your medical record. Providing additional information in your personal profile beyond what is required at registration is to enable you to get the personalized continuous healthcare inputs at any time.

The software services will allow you to add consumers/ patients to your practice management system and manage their health conditions and provide services directly to them which includes but is not limited to recording medical conditions, ordering test, writing drug prescriptions and defining health goals and task and ability to monitor and tracking and archiving medical records and communicate securely with them. The consumers will be governed by the Consumer Privacy policy.

  1. IP Addresses.

Every computer connected to the Internet is given a domain name and a set of numbers that serve as that computer's Internet Protocol or IP address. When you browse the Websites, our web servers automatically recognize your domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed the Websites is stored as session information.

  1. Third Party Email Addresses.

For the purposes of inviting and introducing third parties to Active Wellness, You will be given the option to import or otherwise provide email addresses of third parties to Active Wellness..

  1. Privacy of Minors

Active Wellness strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Please note that although the Websites are not intended for use by minors, Active Wellness respects the privacy of minors who may inadvertently use the Internet.

  1. Opt Out Procedures.

Upon initial communication from Active Wellness, you may opt-out of receiving further communication from Active Wellness. To be completely removed from the Active Wellness mailing list, you may contact helpATactivewellnessDOTin. If you are using an e-mail forwarding service or other similar service please make sure to include the correct e-mail address or addresses.

HOW THE INFORMATION COLLECTED IS USED

  1. Registering for our Website or Newsletter. 

When you register for one of our websites or sign up for one of our newsletters and services in the case of providers we may collect your name, specialty, contact information, professional information and credentials about you, such as your degree, specialty, license number, medical or other graduate school and year of graduation in order to provide you with content that is tailored to your practice and interests. In the case of consumers we will collect information around name, age, personal and family health information. The information is use to create your practice profile or health profile. Although most of our Services require you to register with us, you may use some of our Services (e.g., browsing our public-facing websites), without providing any Personal Information.

  1. Contacting Us.

If you voluntarily offer feedback or contact us via e-mail, we may collect your name and e-mail address, as well as the content included in the e-mail, in order to send you a reply.

  1. Participation in a Survey, Program or Promotion. 

When you voluntarily participate in surveys, programs or promotions (as described in detail below) of ours or of our Partner Companies (as defined below), we may collect your contact and demographic information. By submitting answers to these surveys, programs or promotions, you are providing specific feedback to us. Participation is voluntary and you have the opportunity to decline participation. If you elect to participate in a survey, program or promotion sponsored by a Partner Company, we may share your Usage Information (as defined below) with the sponsoring Partner Company. We do not share your personal contact information with a sponsoring Partner Company without your consent, but by choosing to participate in a sponsoring Partner Company's survey or program, you agree that we may share participant response data with the sponsoring Partner Company. The sponsoring Partner Company will be required to conform to privacy agreements no less stringent than this notice.

  1. Communicating with You.

We may also use your contact information as well as other Personal Information to communicate with you. For example, we may correspond with you through e-mail, direct mail, fax, messaging or phone calls: (a) to facilitate your transactions and orders; (b) to fulfil legal requirements; (c) to allow you to participate in our surveys, programs and services; and (d) to deliver e-mail marketing communications about new surveys, programs or services and to alert you to developments or selected information about products and services in the health care and life sciences industries related to your medical specialty. We may also use such information to extend offers to you from our Partner Companies (as defined below), to respond to your comments or requests for information, or to contact you in the course of processing or shipping products or services offered through our websites.

  1. Social Media. 

We may use your Personal Information to implement social networking features you have activated.

Application Usage Information

We automatically collect various types of aggregated, anonymized, and other information from devices (e.g., mobile, computer, laptop, and tablet) used to access our Services (“Usage Information”). The Usage Information we collect may include unique Device ID (defined below), browser type and version, operating system, date/time stamp, IP address, domain name, referring URLs, statistics about the number of visitors to the website, the number of pages visited, click-stream data and user response rates. We may also use technologies, vendors or partners to assist us to record browser events such as keystrokes and mouse movements to compile a screen capture in order to analyze and improve the user experience. Where required by applicable law, we will seek your consent to collect certain Usage Information. Generally, we collect Usage Information in order to provide, maintain and optimize the Service, as follows:

  • Device IDs. We may collect and store a unique device ID associated with your particular device (“Device ID”) to track the number of unique users using our Services and to enable you to interact with and use our Services. We link your Device ID with the technical information accessed through your use of our websites, products, and services so that we may administer resets to your account, delete information when you request that we do so, or for other administrative purposes. This is used to allow access to authentication protocols for transactions on the application.
  • Cookies. Cookies are small pieces of information that a website transfers to your computer. We use both session ID cookies (expire when you close the browser) and persistent cookies (persist even after you close the browser). We use cookies to help our Services run more smoothly and tailor content for you. Most web browsers have options that allow you to control whether or not to accept cookies and give you the option to delete all cookies. Please note, however, that disabling cookies in your browser may prevent access to some parts of our Services. Our Services are not currently configured to respond to a browser’s Do Not Track signals.
  • Log Files. We also gather certain Usage Information automatically and store it in log files. For instance, when you visit one of our websites, our web server will automatically recognize some Usage Information, including but not limited to, the date and time you visited our website, the pages you visited, the referrer (the website you came from), the type of browser you are using (e.g., Firefox, Internet Explorer), the type of operating system you are using (e.g., Windows or Mac OS), and the domain name and address of your internet service provider (e.g., AT&T, Verizon, AOL, Vodafone).
  • ETags. ETags are unique values used for web page caching. We use ETags to allow a website visitor to be recognized in subsequent visits. You may be able to remove ETags from your browser by following your browser instructions for clearing cache.
  • Scripts. Scripts are code that are embedded into some of our web pages. We use scripts to collect certain information about your web browser to the code provider when you visit those web pages. You may be able to disable scripts from your browser by following your browser instructions for disabling scripts.
  • Clear Gifs (Web Beacons/Web Bugs). We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), which helps us to better manage content on our website by informing us what content is viewed or clicked on. Clear gifs are tiny graphics with a unique identifier similar in function to cookies. In contrast to cookies, which are stored on a user’s computer, clear gifs are embedded invisibly on web pages and e-mails and are about the size of a period. We do not tie Usage Information gathered by clear gifs to your Personal Information.
  • Local Shared Objects. We use Local Shared Objects, such as Flash cookies, to store content information and preferences. Third parties with whom we partner to provide certain features on our website also use Flash cookies to collect and store information. To manage Flash cookies, please click here:

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.

  • Social Media Widgets. Our Services include many social media features, such as but not limited to Twitter, Facebook, Google, Yahoo and LinkedIn buttons and widgets or interactive mini-programs that run integrate with our partner websites and allow the cross movement between Partner websites. These features may collect your IP address, which page you are visiting on that website, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy notice of the company providing it.

Some of categories of Personal Information and Usage Information collected for the purposes identified above are required in order to use the Services, while others are not required to use the Services. The extended services offered through Partner website, associates and providers of products and services to the consumer and share the common authentication and personal information to provide you with a personalized experience. For example, using your e-mail address, registered phone number to communicate with you in order to send you marketing communications about our latest products or services is not required to maintain the relationship we have with you. We use some of the information to generate both an Electronic and / or Digital signature. As detailed below, you control the choice of receiving marketing communications from us. Your decision not to provide Personal Information or certain Usage Information for purposes that are not required to use the Services (e.g., receiving marketing communications), will not prevent you from accessing the website, but may limit access to some parts of our Services.

We may combine your Personal Information with Usage Information and aggregate it with information collected from other users to attempt to provide you with a better experience, to improve our Services and to analyze how our websites and products are used. We may also use the combined information without aggregating it to serve you in a specific way, such as to deliver a product or services to you according to your preferences or restrictions, or for advertising or advertising targeting purposes (as detailed below). When we combine Personal Information with Usage Information in this way, all of the safeguards in our Privacy Notice apply.

Please note that under some laws, certain types of Usage Information described above may be considered personally identifiable information, and in such cases we will treat it as Personal Information.

Targeted Advertising

  • We may place or recognize cookies and other Usage Information (e.g., Device IDs, Clear Gifs) on your browser or device when you visit our website or application in order to serve you targeted advertising (also referred to as “online behavioural advertising”). We also partner with third parties who may place their own such technologies on your browser or device when you visit our website or application, in order to serve you targeted advertising. As indicated above, you may configure browsers to reject all cookies if you do not want cookies (including these third-party cookies) to be placed on your browser.
  • As an additional step, these third parties may participate in one of the following self-regulatory programs for online behavioural advertising, with corresponding user opt-outs:
  • Network Advertising Initiative (NAI) - (http://www.networkadvertising.org/choices/)
  • Digital Advertising Alliance (http://www.aboutads.info/choices/ )
  • Google Analytics - (https://tools.google.com/dlpage/gaoptout/ )
  • Mobile Devices - Most mobile devices provide you control over tracking for advertising purposes via the “Limit Ad Tracking” setting (on iOS devices) or the “Opt out of Interest-Based Ads” setting (on Android).
  • Please note that even if you reject such technology, you may continue to receive advertisements, but the advertisements will not be tailored to your browsing activities and interests.

Information Collected from Other Sources

We may occasionally supplement your Personal Information and Usage Information with information we receive from other sources including, but not limited to: (a) companies that provide our products or services by way of a co-branded or private-labelled website; (b) companies (e.g., health care, pharmaceutical, and medical device entities) that sponsor surveys or programs on our websites (the entities in (a) and (b), collectively, “Partner Companies”); (c) software applications; or (d) professional organizations, such as the Indian Medical Association, American Medical Association, professional networks, which we will add to the information which we already hold about you.

Children's Information

We do not knowingly collect or maintain personally identifiable or other information from any person under the age of majority. No parts of our websites, products or services are designed to attract anyone under the age of eighteen.

HOW WE SHARE YOUR PERSONAL INFORMATION

Disclosing Personal Information

We share your Personal Information with third parties only in the ways that are described in this Privacy Notice, as directed by you or as otherwise permitted or required by applicable law:

  • Active Health Technologies LLP. Affiliates, Subsidiaries and Divisions. In order to provide you with our Services, we may share your Personal Information with our affiliates, subsidiaries and/or divisions (e.g., those companies related to us by common ownership or control) or independent service providers such as physicians, hospital networks & health systems, laboratory & pharmacy networks for everyday business purposes, in which case we will require our affiliates, subsidiaries and divisions to comply with this Privacy Notice. Our user authentication is common so that you do not have to create multiple accounts and can have one User ID for your surfing the site.
  • Third Party Service Providers. We may also share your Personal Information with our suppliers, vendors, agents, contractors, or other companies or individuals that provide services to us or on our behalf (“Service Providers”) in connection with the services they perform, which include analytics, hosting, and personalized content. We require our Service Providers to protect your Personal Information with the same or equivalent safeguards as those in this Privacy Notice, and we do not permit them to use or disclose your Personal Information other than to provide the services requested by us.
  • Business Transfers. If Active Health Technologies LLP.  or its assets are sold, acquired, or merged with another entity, or if Active Wellness becomes insolvent or declares bankruptcy (each a “Company Change Event”), the Services and any information obtained through them, including Personal Information, may be transferred or sold to another entity in connection with the Company Change Event. That entity will assume the rights and obligations governing your Personal Information as described in this Privacy Notice. You will be notified via e-mail or a prominent notice on our Services of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
  • Business Partners. We may disclose your Personal Information to our Partner Companies with whom we collaborate solely for activities related to our Services or those jointly offered or developed by Active Health Technologies LLP and that Partner Company and as described above in the context of sponsored surveys, programs or promotions. It also Our Partner Companies may also use this information to provide services requested by Active Health Technologies LLP.
  • Continuing Medical Education Providers. There are specific limited instances when your Personal Information may be shared with accredited Continuing Medical Education (“CME”) providers for their fulfilment of their reporting obligations to the Accreditation Council for Continuing Medical Education (“ACCME”) and global equivalent accrediting bodies. We do not control the privacy practices of these third parties.
  • As Required or Appropriate by Law. We may use or disclose Personal Information if we believes in good faith that such use or disclosure is necessary: (a) to help identify any person attempting to break into or damage our websites or other property; (b) to investigate, prevent, or mitigate illegal activities; (c) to comply with applicable law; (d) to respond to valid subpoenas or warrants served on Active Wellness Pvt. Ltd. (including our affiliates, subsidiaries and divisions); or (e) to protect or defend the rights or property of Active Health Technologies. (including our affiliates, subsidiaries and divisions) or its customers.

Some of these parties may be located in countries that do not provide an equivalent level of protection as your home country. Where required, we take appropriate measures to allow and secure the transfer of Personal Information about you to these recipients for the purposes described above and in order to comply with local data privacy laws. By using our Services, and providing us Personal Information about you, you consent to the international transfer of Personal Information about you to the above parties. We do not sell, rent or trade your Personal Information to third parties for their own marketing purposes, unless we explicitly obtain your consent.

PROTECTION OF YOUR PERSONAL INFORMATION

We have a number of security measures in place to protect your Personal Information from unauthorized access, disclosure, alteration or destruction. Although no online service can guarantee the absolute security of your Personal Information, we are committed to implementing strong physical, technical and administrative safeguards.

These procedures include the use of firewalls, secure connections on our websites, and frequently the use of Secured Socket Layers (SSLs) to encrypt pages that collect Personal Information. Personal information is stored in limited access servers and physical access to our servers requires individual authorization and authentication. Only authorized Active Health Technologies LLP employees or contractors, business associates etc. as defined above, can carrying out permitted functions are allowed access to Personal Information. In addition, each employee and contractor of Active Wellness Pvt. Ltd. is required to sign a confidentiality agreement requiring him or her to keep confidential all Personal Information of users and customers. We regularly train our employees and contractors on proper use and handling of Personal Information. Employees and contractors who violate these policies may be subject to disciplinary action, termination of their employment and legal action. Our Service Providers are also required to maintain security measures similar to Active Health Technologies. Nonetheless, for added protection, we ask that you keep your login information and passwords confidential. However, Active Wellness is not responsible for the confidentiality, security or distribution of your own personal information by our partners and third parties outside the scope of our agreement with such partners and third parties.

By using the Services or providing Personal Information to us, you agree that we may communicate with you electronically about security, privacy, and administrative issues relating to your use of the Services. If you have reason to believe that your interaction with Active Wellness is no longer secure, please contact us immediately as detailed under the “Contact Us” heading below.

UPDATING YOUR INFORMATION

We hope you will be able to take an active role in your experience with us. We highly recommend that you confirm and update your profile regularly. You can update or change your profile, which includes Personal Information, online at any time by contacting us through e-mail or mail as detailed under the “Contact Us” heading below. You may request that we delete your Personal Information, but please note that we may be required to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We will respond to your request for access to your Personal Information within 30 days. While updating your profile, you can select the type of messages and communications that you want to receive, which will further customize your experience as described below.

You have the right to access, correct and request the deletion of your Personal Information in accordance with applicable law. To the extent permitted by law, you are also entitled to oppose certain data processing practices or revoke previously granted consent.

Should you have any questions or concerns in connection with how we handle your Personal Information or wish to exercise your rights above, or make any other type of request, please contact us as detailed under the “Contact Us” heading below. Upon receiving such request, we may inform you about: (a) the information (including documents) that you or your legal representative will be asked to provide (if any) with your request; (b) timeframes to receive a response from us regarding your request; (c) forms and templates available for submitting the request (if any); and (d) how we will deliver the information to you (typically through copies of documents or data messages).

CHOICES

As described above, and in accordance with applicable law, we may provide you (via e-mail, mail, phone, fax, messaging or similar technologies) communications promoting the Services of Active Wellness, our Partner Companies, and/or other third parties. When you receive marketing communications from us, you may indicate a preference to stop receiving further communications from us by “opting-out”: (a) via the unsubscribe instructi