Our Telehealth Solutions for Behavioral Health Program offers personalized supportive counselling to individuals coping with
mental illness, stress disorders, behavioral health issue and/or addiction. The program is structured to help and support individuals
under stress or diagnosed with a mental illness or related disorder and includes those transitioning back into their community after discharge from a hospital.
Our experienced clinical care teams offer hope by providing the tools needed to cope and progressively enrich their lives. Behavioral health counselling does not simply treat a condition
but addresses the complete ecosystem that includes an individual’s environment, emotions, physical and behavioral health.
WHAT IT DOES: Providing appropriate, integrated telehealth services support recovery, and minimize the effects such disorders have
on family, friends and community.
Telehealth Solutions For Behavioral Health: What We Provide
WHO NEEDS THIS: One in every three persons are affected by stress and related mental health issues. These could be a result of work
stress, post stressful events in life, after debilitating sickness, interpersonal relations at home. There is no need to continue
subsisting. We help manage control and eliminate the same to improve the quality of life using best in class protocols.
How We Do It?
Assessment: Complete comprehensive Behavioral Health needs assessment. We ensure confidentiality and anonymity.
Care Plans: Initiation of a structured care plan that covers the Complete health and helps to resolve it through medications,
counselling, group therapy. And identification of supplementary community programs.
Tele - Counselling: Regularly scheduled supportive counselling sessions with flexible program durations and levels of service available.
Telecommute to your provider's Office from the comfort of your home.
Help Line: Dedicated case management nurses / Psychologist available daily from 8 am to 5 pm 7 days per week
Triage: 24/7 Triage Nurses on call outside of dedicated case manager coverage hours
Physician Escalation: To alternate mental health professionals available as an optional add-on
PHR: Allows the documentation of encounter in the PHR for Care team reviews.
Telehealth: Secure behavioral health telehealth system.
Patient & Provider Web Portal: Web portal access for physicians, caregivers, family and patients to Personal Health records.
Ability to view interactive dashboards and Care plans and notes for which they have the appropriate permissions
Alerts & Action Items: We generate appointment/medication reminders, task / activity reminders, Medication and treatment adherence
monitoring and Supplementary health education.
Task and Goals: We build agreed Goals for the patients and then define tasks supplemented by its tracking and monitoring to
achieve the desired goals.
E-Consult Workflow: This allows you to define your problem, this can be documented by a nurse and then an appointment fixed with your doctor.
All patients can connect with providers for their special needs; these can be a part of the Care teams or additional specialists.
Program Goals
- Help individuals manage their illnesses in order to prevent deterioration or hospitalization and improve their social,
emotional and mental health.
- Assist individuals with determining goals and actively participating in their recovery planning processes, so they have the
right skills to live, learn and work in the community as independently as possible
- Provide emotional, educative and case management support in a safe, dignified and therapeutic environment
- Identify deterioration in health and coping abilities and communicate immediately with the treating provider
Why Choose Active Wellness For Your Nurse Advice Line
- 24/7 evaluation of patient symptoms via the phone by specially trained licensed registered nurses
- Dedicated toll-free number with customized greeting
- Comprehensive symptom-based assessment using the gold standard Schmitt/Thompson Protocols
- Supplementary health information
- Encounter documentation for inclusion in Electronic Medical Records (EMRs)
- Customized data gathering questions as requested
- Client-specific information loaded onto Active Wellness population health management software platform
- Maintenance of physician on-call schedules as applicable