The First Step on the Journey to Improving the Patient Experience
In the wake of rising costs of care and increasing patient pain points in accessing healthcare, there is a need to evolve
healthcare delivery. This changing paradigm is increasing pressure on hospitals, health systems, academic medical centers
and physician practices to shift to deliver enhance performance through increased value-driven evidence-based care.
There is increased pressure to enhance performance, improve success rates, reduce costs, reduce appointment no-shows and
referral leakage outside the network, and have secure pre-service payment collection while delivering effective
and efficient care.
As organizations realize and move to embrace and enhance value for the patients, the concept of “Patient Experience” is an extremely important measure of success.
It constitutes 7 of the 33 quality measures defined by the Centers for Medicare & Medicaid Services and is being recognized as a key driver
from patient satisfaction to provider loyalty and quality of care.
The Right Healthcare Call Center Makes the Difference
How do healthcare providers drive up patient satisfaction / enhance the experience with all these objectives on their plate? These
healthcare organizations are often too busy to handle the high volume of calls effectively that come in throughout the day on top
of everyday responsibilities. Many are turning to remote call centers to improve their patients’ ability to connect –not only
for scheduling, patient support information, billing, and collections or other forms of support but also Clinical Contact centers
for connecting for their health needs and also with their Care Teams. The solution allows distributed care teams to connect with
patients to address gaps in care and for reviews and assessments. Health systems, in addition, are seeking ways to use a centralized
patient-access call center as a way to improve and streamline registration, scheduling and patient referrals from disparate clinics,
practices and surgery centers.
All healthcare call centers are not created equal. To achieve your patient access goals, it makes sense to seek a patient access call
center solution from Active Wellness whose representatives have decades of healthcare experience. The decades of experience of the
Active Wellness team in healthcare and leading BPM companies helps in designing solutions and deliver access services with wait times
of less than 60 seconds, where there is 99% call routing accuracy and whose robust infrastructure offers high availability,
scalability and security. We know how to drive quality of care and enhance patient satisfaction.
Optimize Revenue and Improve the Patient Experience with Patient Access Services
Patient Access Services help you improve the patient experience while controlling costs and reducing cost of care. The Active
Wellness comprehensive patient access services are driving healthcare delivery towards monitoring and connecting with patients
at risk in a proactive manner. This help hospitals and physicians assess and improve the financial health of their organization from
the front end of the revenue cycle. An efficient revenue cycle starts at the front door. By improving the quality of patient
registration billing data at pre- or point-of-service, and basic clinical data capture prior to reaching your physicians helps reduce
queue length, wait times and allow higher throughput and thus position your revenue cycle to run at top speed.
- Ongoing Patient Education
- Symptom Checker & Nurse Advice
- Wellness, Prevention of disease Interventions
- Risk assessment & Risk Reversal care plans
- Appointment scheduling, referrals, and billing/collections,
- Monitoring & Tracking of Goals and Care plans
- Patient Calling for counseling on care needs.