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Consumer FAQ's

Consumer FAQ's

General Question

With ACTIVEMD ONLINE CARE, you can access a doctor from your home, office, or on the go- 24/7/365. You have the flexibility to undertake clinic visits or online visits by fixing online appointments. The ActiveMD Online Care Board Certified doctors can conduct E-visits by IM / Phone or secure video to help treat any non-emergency medical conditions. Our doctors can if appropriate diagnose your symptoms, give second opinion, undertake Speciality screenings, advise and order tests, prescribe medication, for you to buy your medications .*

Patients see a doctor online for a range of issues, from minor illnesses and injuries, follow up in the management of Chronic disease, manage risk of disease, and even general health and wellness concerns. Telehealth/ Virtual consults allows for reliable and convenient doctor visits at any time with trained and certified physicians.

Here are a few reasons people go online to see a doctor:

  • I feel like I should probably see a doctor, but can’t really fit it into my over-booked schedule.
  • I’m flying tomorrow and can’t get out of work to see the doctor.
  • It’s difficult for me to get a doctor’s appointment at a convenient time.
  • I’m not sure if I should go to the ER or not.
  • My doctor’s office is closed and I don’t want to go to an urgent care clinic or hospital
  • I do not know which doctor is right for me to go to.
  • I just need a second medical opinion.
  • I want to fix a regular screening / health checkup.
  • I have no insurance coverage.
  • I have a question about a loved-one’s health and would like some advice.
  • ACTIVE WELLNESS offers “doc in a box”, to handle day to day health issues, reversible lifestyle and health conditions and chronic disease management.It has partnered with ActiveMD Online Care to bring primary care physicians and specialist to help you.
  • It’s a simple, affordable service that lets you see a physician whenever, wherever by going online. All ActiveMD Online Care doctors are certified and credentialed to treat you.
  • The service is as secure as an in-office visit. Your visit is scheduled for 10 minutes—the amount of time needed to handle most medical issues. Of course you can add more time should you need to?
  • We guide you in preparing for an online consult so that your doctor visit is comprehensive and complete. The preparation for a visit helps you put together all the details about your condition and attach documents on your health problem, to answer prior to your online visit completely satisfying.
  • We encourage you to upload all the medical documents, prescription and tests to enable the doctors to understand your problem and if possible, at their discretion, diagnose, treat and even prescribe medication. If your doctor gives a consultation you will receive the consult details and orders (tests / prescriptions) straight to your message center.
  • We send you a link to rate your experience to help you serve you better.

You can easily sign up from the consumer sign up page. You can activate your account by using one of the following methods:

  1. Go online and sign up for an account.

You can start using ACTIVE WELLNESS ACTIVEMD ONLINE CARE immediately after you sign up and activate your account. Creating a basic account and activation is totally free. This will allow you to have access to the knowledge Library and the free services. You can order E-Consults and get consultations. Order Tests and fill prescriptions.

When you want to do a consult with an ActiveMD Online Care Physician, you can browse doctor profiles, view available appointment times, and schedule an appointment with the doctor of your choice.

If you or a dear one is having chronic medical conditions you can subscribe to our Care Packages where you get access to the Active Wellness paid services.See the Packages here…

All ActiveMD Online Care doctors are Board Certified and registered and can treat a wide range of patients and conditions. Following each consultation, our members are given a survey to evaluate their doctor experience. This helps us generating and create a feedback for continuous improvement of the services. We care for your feedback. The results are analyzed and reviewed for quality assurance and used as part of our continuous improvement process. Selected doctor consultations are also reviewed by our internal medical board.

To use video conferencing you need:

  • Windows®7, Vista, or XP
  • A Mac running OSX 10.6 (Snow Leopard) or superior.
  • High speed internet connection
  • A webcam with at least 1.3 megapixels
  • Microphone (most webcams already have microphone built in)
  • Download the videoconferencing link

After you set up an account, you will be able to use a simple online simulation to test your configuration and check if you are ready for a virtual consultation.

  • Acne
  • Allergies
  • Asthma
  • Anxiety
  • Bronchitis
  • Cold & Flu
  • Constipation
  • Cough
  • Diarrhea
  • Depression
  • Ear Infection
  • Fever
  • Headache
  • Insect Bites
  • Joint Aches
  • Nausea & Vomiting
  • Rashes
  • Respiratory Infection
  • Sinus Infections
  • Sore Throat
  • Sprains and strains
  • Smoking Cessation
  • Urinary tract infection
  • Weight concerns
  • and more!

Yes. Active Wellness is suited for managing your health and Chronic conditions like Obesity, Diabetes, Hypertension, CVD, post discharge recovery, home care for patients with special needs and home health monitoring. This is the only service that integrate a Personal Care Team with your PHR with PMS and gives a single view on your health condition. The inbuilt monitoring and tracking helps you have a high degree of compliance. .  

  • Active Wellness Integrated services allows you to:
    • Access to doctors and home care services.
    • Store, manage your medical records online.
    • Follow up visits.
    • Second Medical Opinion.
    • Order Tests and Medication online.

Yes, if medically appropriate. The doctor will decide based on what he or she learns during your consultation if a diagnosis is possible, or if you need further examination (e.g. tests, a physical exam, another specialty visit) just like an in-office visit. The provider reviews your medical records, order tests and give treatment instructions. Diagnosis is an outcome of this activity.

More and more doctors offer telehealth every-day. If your doctor is not yet online, give us their information and we can send them information about joining the ACTIVEMD ONLINE CARE. You can directly message him to join your care team in the network. You can earn credits for persons joining the network.

Patients see nutritionists online to address issues including weight loss, diet, and eating disorders. Patients also see nutritionists to learn to better manage chronic disease conditions- including renal disease, heart disease, cancer and diabetes. Telehealth/ Virtual visits allows for reliable and convenient nutrition counselling and planning with certified nutritionists.

Here are a few reasons why people prefer virtual visits to see a nutritionist:

  • I am looking to make a change in my lifestyle
  • I would like to lose some weight
  • How do I eat a healthier diet?
  • I was just diagnosed with diabetes/ hypertension / high cholesterol and want to understand what modification I should do to my diet?
  • I am pregnant and have some diet questions regarding my diet in pregnancy?
  • I am breastfeeding and have some questions about my diet.
  • I am on chemotherapy and having nausea what should I do?
  • I have a picky child, what can I do?
  • I am a binge eater what should I do?
  • I have a question about a near-one’s health and would like some advice

ActiveMD Online Care is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Order a consult Connect with your care team of a physician for a second opinion. Use ActiveMD Online Care anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic.

ActiveMD Online Care is available to users from all over the worlds. You can order consults, using our online system as a registered user. The maximum value comes when you have signed up for comprehensive care services.

Yes, ActiveMD Online Care is safe and private. ActiveMD Online Care is compliant with HIPAA (Health Insurance Portability and Accountability Act) and will only share your information with your selected care team and will only share your orders with the fulfillment network.

Telehealth/ Online Care is not for emergencies. This means you should not request an encounter for any serious or life threatening condition, suicidality or substance abuse. Conditions that are not appropriate for treatment via telehealth/ Online Care include:

  • Seizure
  • Chest pain
  • Neurological symptoms suggesting a stroke
  • Difficulty breathing
  • Dizziness or loss of consciousness
  • Sudden bleeding
  • Choking or gagging
  • Severe vomiting or diarrhea
  • Head injury
  • Possible broken bones
  • Severe headache
  • Severe pain
  • Cancer
  • Chronic medical conditions
  • Patients who want to hurt themselves (suicidality)
  • Patients who want to hurt others (homicidality)
  • Schizophrenia or hallucinations

If you have any of the above symptoms or any other serious medical concerns please visit your nearest doctor / hospital emergency department.

  • Active Wellness helps build your Personal Care Team.This Care Team provides the Circle of Health that protects and guides you to remain healthy, ward of disease, manage disease and help avoid the complication of chronic disease.
  • The Care Team works like your “Family Doctor” partners with you to:
    • Assess your health state and needs,
    • Identify primary and secondary prevention activities.
    • Identify your Lifestyle risks and undertake risk reduction to ward of disease.
    • Partners & Collaborates with you to build an action plan to help reverse your risk.
    • Manage your chronic conditions and help you reach the right Physicians.
    • Our Care Teams are available 24x7 anywhere anytime to help you manage your health and chronic disease conditions.
    • They offer clinic visits, undertake virtual home visits to help manage your Chronic conditions and health needs.
  • Your Care Team works 24x7 behind you. Depending upon the package you get a care team to manage and monitor and provide real-time interventions to keep you healthy and also provide advice to control and manage your disease. Your Care team helps Triage you in case of sickness. You avoid unnecessary clinic visits when a virtual visit can solve or address your health needs. E.g. show test results, prescription refills.
  • The Care Team focus in on Primary & Secondary Prevention of chronic conditions that are called life style disorders such as Obesity, Diabetes, CVD, Hyperlipidemias. The teams focus on managing your health to prevent / reduce the probability of adverse events through proactive management of your condition.

We recommend you take an online health risk assessment and by using our algorithms based upon your responses will help identify what package meets your current health needs. Once you have signed up you can access and undertake Online Consults.

Yes, if the ACTIVEMD ONLINE CARE  doctor believes medication is warranted, he or she can write a prescription for non-narcotic medications (i.e. no controlled substances), which can be sent directly sent to the linked pharmacy for execution. You can convert it into a purchase order online for fulfillment. As soon your consultation is over, your prescription will be sent electronically to the associated ActiveMeds Pharmacy. A provider signed copy of the prescription becomes a part of your online medical records. A copy of the prescription is also sent to your Message center. All prescriptions are fully compliant and include all required information.

Physicians can only prescribe appropriate medications online. When treating patients online, physicians cannot prescribe:

  • Controlled substances (narcotics, anxiety medications, ADHD medications)
  • Muscle relaxants
  • Medications for erectile dysfunction
  • Any additional specific controlled medications (additional pain medications, pseudoephedrine)
  • Our clinicians are able to provide simple forms like sick slips or back to work/school documents as clinically appropriate. We are not able to provide more substantial documents like FMLA forms, Disability forms or handicap/DMV documents as these documents require in in-person evaluation. You can fix a Clinic Appointment for getting these done.

Patients see therapists online for a variety of reasons. From chronic concerns such as depression and anxiety, to recent mental health conditions caused by events such as grief, divorce, parenthood, or other major life change. Online therapy can help address general mental health and wellness concerns.

Active Wellness Platform brings Telehealth/ Online health whereby you can take reliable and convenient therapy visits with trained and certified therapists without visiting the clinic.

Here are a few reasons people go online to see a therapist:

  • I feel like I should probably see a therapist, but can’t really fit it into my over-booked schedule.
  • I don’t want to be seen in a public waiting room waiting for a mental health clinician.
  • I’m flying tomorrow and can’t get out of work.
  • I can’t afford the transportation costs nor the time it takes for me to get to a therapists near me.
  • There aren’t many therapists in my area.
  • I’m not sure if a therapist could help me with my anxiety or not.
  • My therapist is on maternity leave and I don’t want to go to a clinic.
  • I need to find the right credentialed therapist near me.
  • I need a second opinion on the current therapy I am taking.
  • I have a question about a loved-one’s mental health and would like some advice.

The most common conditions that are being treated with online therapy sessions are:

  • Depression                 
  • Anxiety
  • Stress management
  • Attention problems
  • Sleep difficulties
  • Non-medication pain management strategies
  • Relationship challenges and stress
  • Child behavior difficulties
  • Coping with chronic health problems
  • Weight management
  • Smoking Cessation

Getting started is totally free. Create a lifetime account for free.

 If you're receiving ActiveMD Online Care as part of an Employer plan or a Payer Plan please check with your plan on your requirement to pay. If you are required to pay, you will only be charged after you choose to consult with a doctor and your appointment time and payment information are confirmed. You can cancel your appointment and receive a full refund, provided that you cancel at least 24 hours before your appointment time. ActiveMD Online Care  accepts most major credit and debit cards.

Don't see your question? Don't worry. Just call us at +91-9700868686. We have highly trained health service specialists standing by to take your call, 24/7/365.


* Please note: Some state laws require that a doctor can only prescribe medication in certain situations and subject to certain limitations.

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